Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - New Delhi : Tata McGraw-Hill, c2006. - xiv, 605 p. : ill. ; 25 cm.
0070615667
Business.
Management.
Service industries - Management.
Project management.
658
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - New Delhi : Tata McGraw-Hill, c2006. - xiv, 605 p. : ill. ; 25 cm.
0070615667
Business.
Management.
Service industries - Management.
Project management.
658