TY  - BOOK
AU  - Besterfield, Dale H.
TI  - Total quality management
SN  - 8129702606
U1  - 658.562 22
PY  - 2003///
CY  - Delhi
PB  - Pearson education, inc.
KW  - Business
KW  - Total quality management
KW  - Leadership
KW  - Customer service
KW  - Environmental management system
N1  - Business
ER  -