TY - BOOK AU - Plotnick,Neil TI - The IT professional's guide to managing systems, vendors & end users SN - 0070411891 U1 - 004 21 PY - 2000/// CY - New Delhi PB - Tata McGraw-Hill KW - Computer science and engineering KW - Information technology KW - Information resources management KW - Computer technical support N1 - "The ultimate career builder for the in-the-trenches IT staff"--Cover; Includes index; CSE ER -