Besterfield, Dale H. <br/><br/>
Total quality management / 
Dale H. Besterfield ... [et al.]. 
 - 3rd ed. 
 - Delhi :  Pearson education, inc.,  c2003. 
 - xi, 640 p. :  ill. ;  21 cm. 
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<br/><br/><label>ISBN: </label>8129702606 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business.<br/>Total quality management.<br/>Leadership.<br/>Customer service.<br/>Environmental management system.
<br/><br/><label>Dewey Class. No.: </label>658.562