TY - BOOK AU - Fitzsimmons, James A. AU - Fitzsimmons, Mona J. TI - Service management: operations, strategy, and information technology SN - 0070615667 U1 - 658 22 PY - 2006/// CY - New Delhi PB - Tata McGraw-Hill, KW - Business KW - Management KW - Service industries - Management KW - Project management N1 - Business ER -