Six Sigma for transactions and service / 
Parveen S. Goel ... [et al.]. 
 - New York :  McGraw-Hill,  c2005. 
 - xviii, 555 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references  and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>0071443304 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business.<br/>Process control.<br/>Six sigma (Quality control standard)<br/>Human capital management.
<br/><br/><label>Dewey Class. No.: </label>658.4013