Forsha, Harry I. <br/><br/>
The pursuit of quality through personal change / 
Harry I. Forsha. 
 - Milwaukee, Wis. :  ASQC Quality Press,  c1992. 
 - xiii, 191 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>0873891406  1580.00 
<br/><br/><label>LCCN: </label>91034376  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.<br/>Quality of products.<br/>Business.<br/>Marketing management.<br/>Sales management.<br/>Customer relation.<br/>Customer service.<br/>Quality of products.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / F67 1991 
<br/><br/><label>Dewey Class. No.: </label>658.812