Griffiths, Andrew. <br/><br/>
101 ways to really satisfy your customers / 
Andrew Griffiths. 
 - Mumbai :  Jaico Publishing House,  c2005. 
 - xxviii, 216 p ;  22 cm. 
<br/><br/>
<br/><br/><label>ISBN: </label>8179924319 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business.<br/>Marketing.<br/>Customer relation.<br/>Customer service.<br/>Product promotion.
<br/><br/><label>Dewey Class. No.: </label>658.812