TY  - BOOK
AU  - Heyman, Richard.
TI  - Why didn't you say that in the first place?: how to be understood at work 
SN  - 1555426530
U1  - 650.13 22
PY  - 1994///
CY  - San Francisco
PB  - Jossey-Bass Publishers
KW  - Business
KW  - Communication in organizations
KW  - Communication in personnel management
KW  - Interpersonal communication
N1  - Business
ER  -