TY  - BOOK
AU  - Forsha,Harry I.
TI  - The pursuit of quality through personal change
SN  - 0873891406
AV  - HF5415.5 F67 1991
U1  - 658.812 22
PY  - 1992///
CY  - Milwaukee, Wis.
PB  - ASQC Quality Press
KW  - Customer relations
KW  - Customer services
KW  - Quality of products
KW  - Business
KW  - Marketing management
KW  - Sales management
KW  - Customer relation
KW  - Customer service
N1  - Includes bibliographical references and index; Business
ER  -