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	1.	Service Marketing : Integrating Customer Focus Across the Firm / Valarie A. Zeithaml by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw Hill, c2006 Availability: Items available for loan: Southeast University Central Library (1)Location, call number: General Stacks 658.8 Z372s. Items available for reference: Southeast University Central Library: Confined (1)Location, call number: General Stacks 658.8 Z372s. Lists: BBA. Place hold Request article Add to cart (remove)
	2.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner,Mary Jo Edition: 3rd Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGraw - Hill Publishing Company Limited, c2003 Availability: Items available for loan: Science & Engineering Seminar Library (2)Location, call number: General Stacks 658.8 Z48s, ... Southeast University Central Library (2)Location, call number: General Stacks 658.8 Z48s, ... Lists: BBA. Place hold Request article Add to cart (remove)
	3.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml ...[et al.]. by Zeithaml, Valarie A Edition: 5th Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGrawHill Education Private Limited, 2011 Availability: Items available for loan: Southeast University Central Library (3)Location, call number: General Stacks 658.8 S491, ... Items available for reference: Southeast University Central Library: Confined (2)Location, call number: General Stacks 658.8 S491, ... Lists: BBA. Place hold Request article Add to cart (remove)

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