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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Fitzsimmons, James A.
Contributor(s): Fitzsimmons, Mona J.
Material type: materialTypeLabelBookPublisher: New Delhi : Tata McGraw-Hill, c2006Edition: 5th ed.Description: xiv, 605 p. : ill. ; 25 cm.ISBN: 0070615667.Subject(s): Business | Management | Service industries - Management | Project managementDDC classification: 658
List(s) this item appears in: BBA
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Non-fiction 658 F562s (Browse shelf) 2006 C- 1 Available 009448
Total holds: 0

Includes index.

Business


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